Admissions Counselor

• Provide outstanding customer service by responding to prospective student inquiries through telephone, email, in-person, or other communication channels through direct meetings, phone calls, and emails.

• Analyze the applications of prospective students based on standard admission policies.

• Accurately enters necessary data into the Student Information System Jenzabar.

• Maintain contact with applicants utilizing all available communication tools to ensure completion of the application and to increase the yield of accepted students.

• Support the students throughout the admission process by answering questions and helping them to complete the required documents through direct meetings, phone calls, and emails. 

• Participate in advising, prerequisite, and transcript review. 

• Submit correspondence to students indicating admission decision.

• Provide requested materials to prospective students.

• Create and maintain prospective student information for follow-up and analysis.

• Track necessary admissions materials (receipt of missing documents).

• Attend and provide assistance with enrollment events.

• Assist with the preparation of admission counselors’ materials.

• Maintain a database of student information, telephone logs, and student feedback in order to generate student reports for management whenever required.

• Learn and adhere to the operating practices of the department and Tougaloo College.

• Perform other duties as necessary and as assigned.