The Student Account Representative provides direct service to new and returning students, faculty, and staff by accurately entering, maintaining, and reconciling College revenues within the student information system. This position also supports the daily operations of the campus cashier’s office, ensuring compliance with established cashiering policies, procedures, and training standards.
Student & Customer Service
1. Provides direct assistance to prospective, current, and former students regarding student accounts, payments, and general revenue matters.
2. Responds to inquiries in person, by phone, and via email, addressing account questions, refund statuses, and payment issues.
3. Distributes student account statements as needed.
4. Collaborates with other campus offices and staff to research and resolve student account concerns.
Account Management & Data Processing
5. Inputs and retrieves student account information using the College’s student information systems (e.g., Jenzabar), including account summaries, class schedules, and installment plan updates.
6. Verifies, researches, and monitors student registration status, payment activity, and refund eligibility.
7. Analyzes financial aid reports and processes required corrections or adjustments in Jenzabar.
Cashier & Revenue Operations
8. Maintains organized systems of departmental records, logs, and supporting documentation.
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- Prepares daily transaction logs, processes deposits, and reconciles receipts as follows:
- End-of-the-Day Report 1
- End-of-the-Day Report 2
- Ensure all receipts are entered electronically into the Daily Transaction Log
- Attach all deposit slips to the Daily Transaction Log
- Processes mail, maintains distribution logs, and manages filing systems for cashier and student account documents.
Compliance & Office Support
11. Maintains current knowledge of cashier office policies, procedures, and institutional requirements.
12. Assists in maintaining training integrity across cashier operations.
13. Performs additional related duties as assigned by the Bursar.
Bachelor’s degree in Business or related area, and a minimum of one year of experience in Student Financial Services, or a minimum of four years of experience in Student Financial Services.
In order to apply for a position, click the Employment Application link and complete the form.
Physical Address:
Tougaloo College
Attention: Director of Human Resources
500 West County Line Road
Tougaloo, MS 39174
TOUGALOO COLLEGE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION
EMPLOYER
ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, AGE,
NATIONAL ORIGIN, SEXUAL ORIENTATION, DISABILITY, CITIZENSHIP, VETERAN STATUS, GENETIC
INFORMATION, GENDER IDENTITY; OR ANY OTHER LEGALLY PROTECTED STATUS. THE COLLEGE
PROHIBITS SEXUAL HARASSMENT, INCLUDING SEXUAL VIOLENCE.